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Problem management: Go beyond firefighting In other words, you can manage the entire lifecycle of an incident! With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. Incident management: Gain control of your help desk ServiceDesk Plus comes with a great balance of features to suit your business needs.
MANAGEENGINE SERVICEDESK PLUS MSP PRICING MANUAL
It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. It is fully integrated and easy to set up - without extensive customization or integrations. Leverage ITIL processes while unifying their help desk, asset managementĪnd project management activities in a single pane of glass. With ServiceDesk Plus, IT organizations can ServiceDesk Plus is trusted by more than 100,000 organizations across
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ServiceDesk Plus is comprehensive help desk software with integratedĪsset and project management capabilities built on ITIL framework.